According to Seth Godin, what was once conidered incredible, is now run of the mill. The challenge to small business owners in a comptitive market is finding new ways to surprise and delight your customers.
My favorite eye doctor, Dr. Jeremy Ciano at Revolution-Eyes always has fresh coffee and Godiva Chocolate while you wait. Makes stopping by lots of fun.
What do you do that is exceptional?

Pingback: Economic Downturn? Now Is The Time To Innovate! | KyleLacy.com