Advocating an End to "Are You Kidding Me? Situations
This phase, “Are you kidding me?” has become quite popular lately. It is asked by individuals when faced with stupidity and bureaucracy.It is usually paired with an incredulous tone, and raised eyebrow. For a while, it was even a fun feature on Saturday Night Live, used to poke fun at some particularly foolish politician or other public figure. At the recent TED Conference psychologist Barry Schwartz gets to the root of the problem as he describes a society gone mad with bureaucracy. He argues powerfully that rules often fail us, incentives often backfire, and practical,...
read moreAdvocating an End to “Are You Kidding Me? Situations
This phase, “Are you kidding me?” has become quite popular lately. It is asked by individuals when faced with stupidity and bureaucracy.It is usually paired with an incredulous tone, and raised eyebrow. For a while, it was even a fun feature on Saturday Night Live, used to poke fun at some particularly foolish politician or other public figure. At the recent TED Conference psychologist Barry Schwartz gets to the root of the problem as he describes a society gone mad with bureaucracy. He argues powerfully that rules often fail us, incentives often backfire, and practical,...
read moreWhy Small Business is Like Riding a Bicycle
When I was growing up my parents often encouraged me to try something more then once. I was 9 when we moved to the suburbs, and had never ridden a bicycle. Unwilling to admit to my new friends I didn’t know how I got on and rode, briefly and then I fell. Ok, so I actually rode directly into a mailbox, suffering multiple minor scrapes and a huge blow to my ego. But I got up, got back on, thought about what I did wrong, and tried it again and again. Today, bicycle riding is still one of my favorite activities. There is a lesson here for small business owners. Your first marketing...
read moreBad Service is Everywhere and so is The Internet
In a humorous post Josh Bernoff shares his misadventures at a Hyatt Hotel as he tried to get a chair for his hotel room. More important then just the example, is the question he asks at the end of the post. In a down economy, when people are buying less, using less, and making tough choices, shouldn’t you be offering better service? I have been writing a lot about customer service lately, and perhaps it is because I have seen so many examples of poor service. It doesn’t seem to make sense. If you have fewer customers, take better care of the ones you have. So my...
read moreTwitter – Who Do You Follow on #FollowFriday!
It’s #FollowFriday. If you are not a Twitter User, that might not make sense. But once a week, active Twitter users share some of the people they follow. It is a great way to drop in on conversations with some of the most interesting people in the world So once again it is #FollowFriday and rather than list just a few, here is a cool look at the folks I follow. It isn’t everyone, but a fun random sample. Thanks to Mike Sansone for turning me on to this Mosaic tool. It makes my Tweeps look so cool! Create your own twitter mosaic and...
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