Comments on: The UnHelp Desk http://www.roundpeg.biz/2009/03/the-unhelp-desk/ Helping Small Business Become Big Business Wed, 08 Feb 2012 21:37:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Lorraine http://www.roundpeg.biz/2009/03/the-unhelp-desk/comment-page-1/#comment-2108 Lorraine Wed, 17 Jun 2009 21:01:36 +0000 http://www.roundpeg.biz/?p=1132#comment-2108 It always amazes me when systems, which should be designed to make things easier for clients actually make them harder! It always amazes me when systems, which should be designed to make things easier for clients actually make them harder!

]]> By: Bill http://www.roundpeg.biz/2009/03/the-unhelp-desk/comment-page-1/#comment-2105 Bill Tue, 16 Jun 2009 21:27:50 +0000 http://www.roundpeg.biz/?p=1132#comment-2105 I agree with you. I have also had similar experiences with HP help desk which is located in Pakistan. I spent hours trying to get a problem fixed. They ended up sending me a new printer. It was wrapped up in cloth-a little leery about opening it. I have a problem with Magic Jack. It is supposed to be a simple "plug in" and it works. Not!! I spent hours with them and they are even refusing to take the non working unit back. One bad experience goes out to 250 plus people according to stats and I'll help spread the word. I agree with you. I have also had similar experiences with HP help desk which is located in Pakistan. I spent hours trying to get a problem fixed. They ended up sending me a new printer. It was wrapped up in cloth-a little leery about opening it.

I have a problem with Magic Jack. It is supposed to be a simple “plug in” and it works. Not!! I spent hours with them and they are even refusing to take the non working unit back.

One bad experience goes out to 250 plus people according to stats and I’ll help spread the word.

]]> By: Patric Welch http://www.roundpeg.biz/2009/03/the-unhelp-desk/comment-page-1/#comment-1548 Patric Welch Tue, 03 Mar 2009 12:51:49 +0000 http://www.roundpeg.biz/?p=1132#comment-1548 I loved your story! 30 minutes of your life that you'll never get back and they still never told you what the blinking light means. Kudos to your friend and his/her filing system :) Incidentally, I just helped someone setup a Canon printer and the serial number is located INSIDE the printer UNDER the print head. Yeah, that's easy to find! I loved your story! 30 minutes of your life that you’ll never get back and they still never told you what the blinking light means. Kudos to your friend and his/her filing system :)

Incidentally, I just helped someone setup a Canon printer and the serial number is located INSIDE the printer UNDER the print head. Yeah, that’s easy to find!

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