Customer Service Begins With Your Front Line
Are the people who touch your customers most often empowered to make good service decisions on your behalf? The other day I was in a parking garage, attached to a hotel, which had an automated payment machine. I put in my ticket and my credit card, and should have been charged $8.00 When my receipt came out, I was charged $23 for two hours of parking. And while this may be the going rate in cities like New York, Chicago or LA, this is quite a bit more than we typically pay for a parking spot in Indianapolis, Indiana. And so, knowing I had been overcharged, I took my ticket and...
read moreTips for Speakers from The Audience
As many of you know I split my time between Roundpeg and TechPoint. An interesting benefit of splitting my time is getting a chance to listen to a number of speakers on a wide range of topics. I’ve learned the hard way ( listening to speakers who should never be allowed in front of an audience) being an expert in your field does not make you an expert at public speaking. I’m not an expert on public speaking, I will leave that to people like Ellen Dunnigan. I have, however, come up with three tips for speakers, particularly technical ones, to use when speaking to small...
read moreIndy-Biz Redesign Part II
Written By Neil Chaggar As most of you know, the Roundpeg team had been redesigning the Indy-biz website for for the past week. The new Indy-Biz website is up now and below are the results for the logo survey we did last week and choice “D” was pick of the most people. As for as color goes, most people picked Black and White; however, Black and Red wasn’t far behind. Therefore, we have tried to expand the logo a bit with Black and White and a bit of Red on the side, hope you like it. Neil out! Q1: Which Two Logos Do You Think Are The Most Memorable? A 29.0% B 16.1% C ...
read moreConversation Starters
After more than seven years of active networking, finding a way to start a conversation with a complete stranger is second nature. Who are you? What do you do? Who would you like to meet, roll off my tongue with so little effort, that I forget it wasn’t always that easy for me. Like many new business owners, our Intern Melinda Cooper is struggling to find her way in the maze of networking conversations, and has a few interesting suggestions. For example she thought using little known triva about Twitter might be an interesting way to get the conversation started. For...
read moreRetweeting Is What Makes Twitter Work
Written by Melinda Cooper Oh Twitter… between your cute little bird icons and the way you allow me to view everything I need to know in seconds … my love runs deep. For small business owners, Twitter is a key tool (or should be especially with sides like Hoot Suite). You can connect directly with your public/audience/customers in 140 words or less, multiple times a day, for free. And you can do it from anywhere. But once you’ve Tweeted how awesome your sales are, your new hours, your important news — how do you get retweeted? (Have other’s share your information...
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