That’s A Wrap, Week Ending February 3rd

The Roundpeg crew enjoyed a team building trip to the Super Bowl festivities last Friday. Have you had a chance to check out the fun? Although it’s easy to get distracted this week we continue to publish at least one blog post daily. If you’ve been visiting Super Bowl Village on a daily basis you may have missed out. Now’s your chance to catch up. Saturday - Faces of Roundpeg: New Characters – Jenna and Peter We are a bit more polished, more professional and more grown up thanks to our newest cast members. Sunday – What’s In a Theme? Peter explains (to...

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More than a Few Words: The Client Experience – Extending the Brand

Branding does not stop at the edge of the paper or the bottom of a website. True branding extends into all facets of your customer experience. How you answer your phone, greet guests as they visit and even furnish your office all combine to create a brand impression. This week, we will be talking to interior designer James Kuster, specifically about how he works with clients to extend their brand into all facets of the customer experience. Do you have any comments or questions? Post it here, send it to one of us on Twitter or Facebook, or call in during the show at (805) 285 -9865. Remember...

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Tell Just One Story

So, I left to go to the store on my bike. I love bikes, don’t you? Biking is great, like that time I went biking through the foothills of Mount Everest. Did I ever tell you about the time I went to Peru? It was awesome, we ate guinea pig. It reminded me of the pet gerbil I had as a kid. But, anyway, I was on my way to the store... Don’t you hate getting caught in a conversation with someone who can’t just tell you a straightforward story? You want them to tell you one simple thing, but they have to expound on every detail, get caught on every tangent. Instead of focusing...

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Plunger Bouquets and Other Bad Design Ideas

“I really like how clean and modern it is, but could we fill in all that white space and add these 16 product shots and all four of our tag lines?” While this is not a direct quote from any of our clients, it is similar to some of the things I’ve heard in the past that have made me want to take my college diploma and light it on fire. One of the biggest challenges is striking a balance between what looks good and what the client wants.  There are definitely days when I think to myself, “If all everyone wants are gradients, drop shadows and Papyrus, why am I doing this?” There...

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Is Your Brand Spineless?

The beauty of social media is that it gives brands immediate access to customer reactions. Today’s consumers aren’t shy about turning to social media to register their opinion about your company’s latest move. And usually, it’s an unhappy opinion. Fewer people log onto social media to share how awesome your new packaging design is or how fabulous that new video is, but if they dislike something, a torrent will be unleashed on your page. Sometimes, this is a blessing. If there’s a genuine problem with your business, for instance, customer service issues or...

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