Episode 30: Social Media and Customer Service
it has been awhile since I recorded a podcast episode of More than a Few Words, but things have started to settle down in the office, I bought a new portable recording device, a new computer, and I have time to start working on weekly podcast again.
Today’s topic: Customer Service and Social Media. I don’t think good companies are changing their service levels, but I think they are using new tools to improve their response times. … and companies who are not as good as they should be are discovering that consumers have power!
To listen to the podcast click here.
Episode # 28 – Why Use Video on Your Website
I had a chance to sit down recently with Dave Anderson of Pinpoint Multimedia to talk about video. Dave, a video strategist shared some tips for small business owners considering adding video to their website. He says:
- When you can’t be face to face, Video works
- It is on 24/7 – It is working while you sleep, but keep your audience awake with short, relevant content
- Video is great for Marketing/Sales, Training and Communicating to Employees and Customers
- Keep your content concise and relevant to a targeted audience!
To here the rest of the interview, click the link
